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Terms and Conditions

Pricing

Prices on the New Star Environmental website are updated on a regular basis and subject to change without notice. The prices shown are current U.S. prices. If you have been provided with a quotation on an item please provide that information at the time the order is placed.  If you are interested in a pricing agreement please contact a sales representative for assistance.

Payment Terms

Credit Cards - We accept Visa®, MasterCard®, and American Express® credit cards; procurement cards; checks; and money orders. Credit card charges are prepaid at time of shipment and added to the final invoice. All credit card submissions online are encrypted and secure. You may also contact us at 770-998-0296 and provide your credit card number over the phone. We cannot accept credit card numbers via emai.

Provided a completed commercial credit application has been submitted to and approved by New Star Environmental, Inc., New Star Environmental, Inc. will provide Net 30 payment terms to approved customers. All charges are due no later than 30 days from the date of billing.  We welcome new accounts with an approved credit application. To establish a new corporate account please complete and our credit application and submit it to [email protected]

Shipping Terms

Shipping carriers used by New Star Environmental, Inc for small parcel shipments are UPS-United Parcel Service and FedEx-Federal Express.  We will accept customer’s shipping accounts.  Please contact customer service to make special shipping arrangements.
NOTE: Not all shipping methods are available from all our shipment points.

Shipment charges-  Shipping charges are determined at the time of checkout, based upon your desired shipping method. By law, hazmat fees will be added to your order for all hazardous chemicals and related laboratory products.  We will notify you if a change in your shipping method is needed. In such instances, your final shipping costs may differ. We will not ship hazardous chemicals to any residential address. 

Freight terms are FOB Shipping Point, unless otherwise approved by your representative. Shipping charges will be prepaid and added to the invoice.

Shipment Claims and Inspection of Shipment

Please inspect all shipments upon receipt. If damage has occurred, please keep the carton and all of the packing materials. Please report the details immediately to the carrier and contact our Customer Service Department. Any single item with a value over $200, must be inspected immediately for any visible outward damage before the delivery company leaves the premises. Any damages and exceptions must be noted on the Bill of Lading or delivery ticket.  If upon opening a shipment you discover concealed damage, please request a carrier inspection within 15 days of delivery and contact our Customer Service Department.  Capital equipment that has been damaged during shipping should be refused and left with the delivery company or carrier. New Star Environmental, Inc. must be notified immediately of the damage. All equipment must be inspected immediately for concealed damage. In the event of concealed damage, contact customer service at New Star Environmental, Inc. immediately and the original shipping container must be saved inspection.  Failure to follow the shipment claims and inspections policy will release New Star Environmental, Inc. from any responsibility regarding replacement and/or credit.

Order Cancellation

Cancellations of Orders Prior to Shipment: You may cancel an order prior to pick-up by designated carrier at supplier's shipping point. In such case, no payment will be processed. Exceptions: Orders for “made to order” items may not be cancelled once a purchase order is submitted to New Star Environmental, Inc. 

Warranty Policy

The customer, by placing and order with New Star Environmental, Inc. acknowledges that products are subject only to the relevant manufacturer's standard commercial warranty terms in effect at the time of order placement by customer, which warranty terms shall be made available to customer to the fullest extent possible through New Star Environmental, Inc. We warrant only that the products delivered shall conform substantially with the description of such products as provided by the manufacturer. THIS WARRANTY IS EXCLUSIVE AND WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.